When you provide your data to us, either during registration or during a purchase, we collect this. This information helps us provide you with a better service whenever you interact with us.
Typically, we collect your contact details (name, address, telephone contact numbers, email address), payment information, as well as information about your transactions with us via any element of the ‘Group’ or brands. To improve our website, we collect non-personal information about how users navigate through the site. Other than for an ‘abandoned basket’, this statistical information does not include individual names or personal data, so it does NOT identify you or any other customer.
We will do the following with your personal information:
We treat your privacy rights seriously and whilst the legislation does not provide a time limit for the amount of time we retain your personal details, we will only retain your details for as long is required based on the purpose for which it was collected. You have the right to change your preferences at any time.
Your rights are:
You also have the right to lodge a complaint with a supervisory authority. Should you have any complaints, you can contact us and we’ll do our very best to resolve the issue. If you feel your complaint has not been dealt with satisfactorily, the supervisory authority for data protection in the UK is the Information Commissioner’s Office (ICO) which you can contact on 0303 123 1113 or via their website at ico.org.uk.
We don’t collect or store any ‘sensitive data’
We do collect payment method and payment details when processing payments and we work with PCI compliant Payment Processor to arrange your stage or part payments for projects and we share that data with ‘sub processors’ when necessary under strict Data Processing contracts.
Your data may be used by each ‘Sub-Brand” of Easylife.
We are also part of several ‘Data Alliances’ that share mail order data only (Name and Address) that have a Legitimate Interest in introducing their products and services. We would also like to pass only your name and address to other companies in the Charity, Financial, Leisure, Travel, Utility and Mail Order sectors so they can contact you with details of their products, services, offers and competitions, where their and our legitimate interest does not infringe your privacy rights. If you don’t want to receive these offers you can either advise our customer service team that you wish to be excluded or you will be able to exclude yourself individually from each as they make contact.
Be assured that your privacy is important to us and that your data cannot be accessed by any unauthorised person or business.
We currently share your data with the following Data Co-operative:
• Abacus Alliance - https://www.epsilonabacus.com/
Other trusted partners that we may share your data with where we think they offer a product or service that may be of interest to you, but are not limited to, one of the following categories:
• Food & Wine
• Arts & Culture
• Overseas Aid
• Public Service & Military
• Health & Wellbeing
• Outdoor activities
• Home interiors
• Insurance, home, car, pet, personal
• Claims/Legal services
Please note that Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission. If you would like more information, please call us on 0333 030 0777, write to us at our address below or email us at [email protected]
You can update any information we may hold about you by contacting our customer services team on 0333 030 0777 who will be delighted to help you.
We keep and use your data for up to 6 years after the last recorded transaction or interaction.
To see what we collect, first refer to the above section ‘what information do we collect about you?’
We conform to the latest data regulations for May 2018 and accordingly, should you wish to know what data we hold about you then please contact us through our Subject Access Request page.
We process personal information on the following bases:
Customers and prospects are contacted by phone and by mail on the basis of ‘Legitimate Interest’ as they have demonstrated interest in our products and services or those of other businesses like ours operating in the mail order sector.
ELG only emails or texts customers and prospects who have shared their email addresses or mobile phone numbers with us. The basis for doing this is known as the ‘Soft opt-in’ as outlined under the Privacy and Electronic Communication Regulations 2003 (PECR).
Every customer has the opportunity to opt-out of receiving these communications both when their data is collected or via each communication and anybody who doesn’t opt-out is giving us permission to use those details to make contact with them.
Mail order prospects who have been contacted from data that we have received from ‘data alliances’ or ‘list rental’ are mailed on the basis of ‘legitimate interest’. These have been shared as customers who have not opted out of 3rd party data sharing.
Any customer or subscriber can exclude themselves from receiving marketing material using Customer Service (0333 030 0777) or the Mailing Requests topic of our Contact Page to do so.
We are based in the UK and comply with all local privacy regulations, we cannot legislate for any regulations or laws that may apply differently in other countries. Submitting your personal data (in some cases including overseas based email addresses) is done so strictly on that basis and the data of any foreign nationals, that we may hold as a result, is the responsibility of the person who submits it. If you would like us to remove any data please contact us and advise us as detailed above.
In line with the new data laws, on registration by providing your data you are confirming that you are aged 18 or over.
You will receive promotional emails from us occasionally offering news, updates, special offers and bulletins. Each time you receive a marketing email from Easylife, you will be given the opportunity to "opt-out" or stop receiving them.
We try to use the most popular and convenient forms of electronic communication. This could include email, sms or new and emerging forms of communication such as Facebook messenger or ‘WhatsApp’. We assume as a registered customer that you consent to receive such communication.
If you wish to be excluded from any electronic communication going forward, please choose the email opt out as found in My Preferences or on any marketing email as an unsubscribe. Please note, however, that some email promotions are prepared well in advance, so you may continue to receive offers after you have chosen to "opt-out." We appreciate your patience in giving us time to carry out your request.
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