DELIVERY AND RETURNS

Where do we deliver to and how long will it take?
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We aim to get your order to you as soon as possible, and you should usually receive it within five working days, for orders that are fully in stock. However, we ask that you allow up to seven working days to accommodate unforeseeable circumstances that are out of our control.

Unfortunately we are currently unable to deliver to the Republic of Ireland.

Locations
Delivery Charges
Delivery Times
Most of Mainland UK
Standard delivery: £4.99
Express delivery: £7.99
Standard delivery: Expected delivery in 3-5 working days
Express delivery: Expected delivery in 1-2 working days
Northern Ireland, Highlands* and Scottish Islands Standard delivery: £6.99 Standard delivery: Expected delivery in 6 working days
Channel Islands Standard delivery: £14.99 Standard delivery: Expected delivery in 6 working days

*‘Highlands and Islands’ means the parts of Scotland that have postcodes with the following pre-fixes: "ZE"; "HS"; "KW"; "IV"; "AB36-38 inclusive"; "AB54-56 inclusive"; "FK17-21 inclusive"; "PA20-80 inclusive"; "PH15-PH50"; "KA27 & KA28" and the Isles of Scilly that have the following pre-fixes: "TR21-25".

What happens if I still haven't received my order after 7 working days?
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What happens if some of the items that I ordered are out of stock?
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If my order is received over two deliveries ‐ am I expected to pay postage twice?
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What happens if I am not home when you attempt delivery?
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Who is responsible for paying P&P costs if I choose to cancel my order?
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Your cancellation rights
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How do I cancel my order?
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Will I be charged for calling you to return an item as this is your preferred option?
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Why is contacting you by phone our preferred option?
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What is Your Money Back Guarantee?
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How do I go about getting a refund for my goods?
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