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Easylife Holdings Limited ("Easylife Holdings") recognises that the privacy of the personal information that our customers provide to us is critically important. We take the privacy and security of your personal information very seriously. We are committed to complying with our legal obligations under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other data protection laws.
We shall refer to all such companies hereafter as "Associated Companies" and to Easylife Holdings Limited and such companies as "Easylife Holdings and Associated Companies".
Easylife Holdings Limited is the parent company for the Associated Companies and their sub brands, listed below:-
- Book Club
- Gardening Club
- Good Ideas
- Maison Maison
- Motor Club
- Positive Health
- Puzzle Book
- Rewards Club
Each of these brands and associated companies may use your personal data and contact you.
Easylife Holdings is registered with the Information Commissioner's office under Registration No. ZB063888.
Easylife LimitedFor the purposes of day to day contact Easylife Limited operates from 11-13 Kings Terrace, London, NW1 0JP and its business is the retail sale, via catalogues and websites, of a broad range of items, which are intended to make life easier and to solve common problems around the home and garden. The items we sell include household goods, gadgets, motoring accessories, health and mobility items and a wide range of miscellaneous goods. Easylife and its predecessor businesses have been trading since 1992.
Easylife Holdings along with its sub brands is the Data Controller for the purposes of the Data Protection Act 2018 and the UK GDPR.
The Rewards Club LimitedThe Rewards Club Limited operates a number of discount schemes, including the following:-
- Book Club
- Gardening Club
- Motor Club
- Puzzle Book
- Rewards Club
The operation of these schemes involves the use of various telemarketing companies, as described in more detail in section 11 below.
The Rewards Club operates a website, which provides more information about who it is, which can be viewed at https://therewardsclub.co.uk
There are three ways to contact Easylife Holdings and Associated Companies to discuss any data protection issues you may have:-
The Data Protection OfficerEasylife Holdings Limited11-13 Kings TerraceLondon NW1 0JP
0333 030 0777
We have appointed a Data Protection Officer for Easylife Holdings and Associated Companies. The Data Protection Officer is responsible for managing data protection at Easylife Holdings and Associated Companies and for ensuring that we comply with our legal obligations relating to personal information. The Data Protection Officer can be contacted using the contact details given in section 3. above.
Under data protection laws, personal data is any information relating to an individual from which that person can be identified. It does not include data from which the identity of an individual cannot be identified (which is anonymous data).
When you create an account with us or buy something from us, we collect personal data about you. The personal data we collect may include:
We refer to all this personal data hereafter as "Customer Personal Data".
In order to improve the Easylife Website, Easylife may also collect anonymous data about how users navigate through and use the Easylife Website.
We do not collect or process personal data about children. All people who register with us or who otherwise provide their personal data to us or must be aged 18 or over.
Please do help us keep your personal data up to date by notifying us of any changes relating to for example your name or address or Marketing Preferences.
You can update any information we hold about you by contacting our customer services team on 0333 030 0777. They will be delighted to help you.
You may also update your information by using this link.
We collect your personal data when you provide it to us. This could be when you create an account with us, register with us to receive our catalogue, when you place an order with us either by completing an order form in one of our catalogues or online or when you contact us with an enquiry. Your personal data may also be collected over the telephone via our call centre, by post or online through the Easylife Website.
We also collect some data through the data alliances, more details of which are set out in section 11 below.
We will use your personal data in the following ways:
Data protection law provides that a company, such as Easylife Holdings, can only lawfully process personal data if it has at least one legally defined reason for doing so. The legally defined reasons we rely on are as follows:-
You have consented to our using your personal data
We can collect and process your personal data with your consent. This will be the case if you have provided your personal data to us when ordering products or services from us, creating an account with us, registering to go on our mailing list or requesting a catalogue. We rely on this ground to send you products, catalogues and other information and materials that you have requested or agreed to receive.
Our Contractual Obligations
We may process your personal data to comply with and perform our contractual obligations under a contract or potential contract with you. We rely on this basis to fulfil your orders.
We may process personal data to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and which does not materially impact on the rights, freedoms and interests of our customers.
We have a legitimate interest in carrying out marketing activities in order to offer you products and services that we think might be of interest to you. If you are an existing customer, or a prospective customer who has shown an interest in our products or services or in the mail order sector, we may rely on this basis to contact you by post and by telephone with marketing material and information about products and services offered by us.
If you have registered to be on our mailing list or if you are an existing customer, we may use your Contact Data to send you our catalogues and other marketing materials by post. We may also contact you by telephone about our products, services and promotions.
We may also use your Contact Data to send you emails and text messages, from time to time, about products, services and promotions which are similar to products and services that you have previously purchased from us and containing news, updates, special offers and bulletins. However, we won't send you any such marketing emails or text messages if, when you first provided your details to us or subsequently, you indicated that you didn't want to receive or no longer want to receive such marketing emails or text messages from us. In addition, all our promotional emails and text messages will contain an opt out option, which you can use to tell us to stop sending emails or text messages to you.
We regularly check (or ensure third parties appointed by us to run certain of our business services regularly check) our customer databases against lists maintained by the Telephone Preference Service ( https://www.tpsonline.org.uk/tps ) and the Mail Preference Service ( https://www.mpsonline.org.uk ) to ensure that we don't call or post items to customers who have registered with these services not to receive marketing calls or mailings.
We try to use the most popular and convenient forms of electronic communication. This could include, in addition to email and text messages, new and emerging forms of communication such as Facebook messenger or WhatsApp.
You can tell us at any time to stop marketing to you by using any of the methods set out in section 3 above or by submitting a request via this link.
Each time you receive a marketing email or text message from us, you will be given the opportunity to opt-out of receiving further marketing emails or texts.
We will try to implement any change to your marketing preferences as soon as reasonably possible, usually within 30 days. Sometimes however there can be a delay between you changing your marketing preferences and us acting on those changes as mailings are printed several weeks before being sent out.
Easylife Holdings may share Customer Personal Data with the Associated Companies. We may share Customer Personal Data with other businesses so that they can market and sell their products and services to their customers.
We provide Customer Personal Data to businesses which enable us to provide our products or services to you, including for example payment processors and delivery companies. We work with a PCI compliant payment processor to arrange your payments and we share your personal payments data with sub processors when necessary under strict data processing contracts.
We also outsource certain business functions (such as telemarketing, order fulfilment and certain CRM functions) to trusted third parties. To enable those third parties to carry out those business functions we either provide them with, or they receive from our customers, Customer Personal Data. Such third parties are data processors in relation to Customer Personal Data, which they acquire from us and we remain the data controller in relation to such Customer Personal Data. We have detailed contracts in place with such third parties which oblige them to fully comply with UK data protection laws.
We also share Customer Personal Data where necessary with organisations for the purposes of detecting and preventing fraud or other criminal conduct and/or in order to comply with our legal obligations.
We are members of a number of data alliances. Data alliances collect customer information from their members, including details of customer names and addresses (but not email addresses) and transactional history. That pooled information is then used by alliance members to better target customers with products and services that are more likely to be of interest to them. Alliance members are active in the charity, clothing, food and drink, finance, leisure, travel, gifts and gadgets, health and beauty, household goods, gardening, home interior, entertainment and mail order sectors. The data alliances we are members of include:-
We also work with a number of trusted partners, operating in the charity, financial, leisure, travel, gifts and gadget, health and beauty, household goods, gardening, home interior, entertainment and mail order sectors, who offer products or services that we may think might be of interest to you. We would also like to pass on to them your Contact Data. When you register with us, set up an account with us or purchase items from us, you can opt-out of our sharing your Contact Data with these trusted partners. You can tell any of our trusted partners to stop sending you marketing material at any time by using the opt-out option provided in the marketing materials they may send to you.
Please note that Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission. If you would like more information, please call us on 0333 030 0777, write to us at our address below or email us at [email protected].
You have a number of legal rights in relation to the personal data we hold about you. These include:
If you would like to exercise any of your legal rights in relation to the personal data we hold about you, you can submit a request through our Website using this link.
Generally you will not have to pay a fee to exercise any of your legal rights. However, we are entitled to charge a reasonable fee if any request is clearly unfounded, repetitive or excessive. We can also refuse to comply with an unfounded or excessive request. We may need to request information from you to confirm your identity, in order to make sure that personal data is not disclosed to someone who is not entitled to have it. We may also need to ask you for additional information to help us respond to your request. We will try to respond to your request within one month but, if the request is very complex or if you have made a number of requests, it could take longer. In such circumstances, we will explain to you why it will take longer to respond and we will keep you updated.
We retain your personal data for as long as reasonably necessary to fulfil the purposes it was collected for and to enable us to comply with our legal obligations. Generally, we will keep Customer Personal Data for so long as the customer holds an account with us or if longer for up to six years after the last recorded transaction or interaction with the customer. Six years is the limitation period for a customer bringing a contract claim against us in relation to an order. At the end of this period, your personal data will be irretrievably deleted. In some circumstances, you can ask us to delete or anonymise your personal data earlier.
We don't hold customer payment card data; this is encrypted and tokenised to ensure total security as soon as the customer payment transaction is completed.
We take the security of your personal data very seriously. We use appropriate security measures to protect your personal data from unauthorised access, disclosure, alteration or loss.
All personal information you provide to us, which we store electronically, is stored on our private, secure network of computers. Access to our IT systems is password protected. Our IT provider regularly monitors our computer and network systems for possible vulnerabilities and attacks and use state of the art firewalls and anti-virus software, which is regularly updated.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping that password confidential. We ask you not to share a password with anyone.
We only process personal data in the UK or the EEA.
We are based in the UK and are committed to complying with data protection laws that apply in the UK. We do not take responsibility in relation to any other laws or regulations that may apply to personal data submitted from outside the UK and any person submitting any personal data to us from outside the UK is responsible for that personal data. Please contact us in any of the ways set out in section 3 above if you would like us to remove any personal data.
It is important that you update your personal data that we hold about you so that it is current and accurate. You can do this through this link.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), which is the UK data protection supervisory authority, if you feel that your personal data has not been handled properly or if you are not happy with the way that we have responded to any request you have made relating to the personal data we hold about you. The ICO can be contacted by telephone on 0303 123 1113 or online at www.ico.org.uk/concerns. We would appreciate the opportunity to resolve any data protections issues with you, so please contact us in any of the ways set out in section 3 above, in the first instance.
Cookies and How We Use Them
What are cookies?
Computer cookies are small text files that a website transfers to your computer. Cookies cannot harm your computer and are anonymous. They do not contain any information that could be used to identify you, nor do they contain any confidential information such as your email address or credit card details.
Are cookies safe?
Yes. The information stored in cookies is anonymous and secure. It cannot be used to identify you personally and cannot harm your computer.
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